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GMGMA Distinguished Service Award,

Sponsored by Mag Mutual

2018 Recipient

Bruce Trickel, FACMPE 

Katie Scott & Michael Grant, Mag Mutual

presenting the scholarship







Wed, Jun 13, 2018 1:00 PM - 2:00 PM EDT


Internal Auditing ~ Keys to Mitigate Risk and Protect Revenue

Karlene Dittrich, CBCS, CPC, CPMA 

Protecting the bottom line has never been more vital or challenging!! In a “Rapidly Changing Reimbursement Environment,” healthcare providers are facing growing financial challenges impacted by governmental scrutiny and commercial payor medical record audit attempts, that have the potential for excessive recoupments.

Now more than ever, it is imperative that healthcare providers protect revenue and put protective measures in place to avert the detrimental impact of surreptitious insurance company audit and retroactive denial attempts.

By gaining awareness of an external auditor’s perspective and target areas, you can perform internal audits with a focus on evaluating and ensuring that procedural and diagnosis code selections are properly supported with accurate and complete clinical documentation.

Understanding the focus of external auditors, your organization will be better equipped to capture missed revenue and combat any inappropriate insurance auditor and retro-active denial attempts.


*GMGMA Members and their office staff only*


June 27, 2018 at 12:00 PM EDT.

Telephone Triage Program Design and Implementation in the Medical Office Setting

Carol Rutenberg, RN-BC, C-TNP, MNSc, Telephone Triage Consulting, Inc.

1. Learn critical elements of program design for the practice of safe Telephone Triage.

2. Learn strategies to optimize the use of your existing staff

3. Discuss the role of decision support tools and best practices for documentation for Telephone Triage

*GMGMA Members and their office staff only*



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