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Georgia MGMA Spring Conference 2020
Sunday, May 3rd, 2020
3:00 – 5:00 Attendee and Exhibitor Registration
5:30 - 6:30 Welcoming Reception with Vendors
Evening on your own
Monday, May 4th 2020
8:.00 - 9:00 Breakfast with Vendors
7:30 - 3:00 Attendee Registration
8:00 - 4:00 Exhibit Hall Open
9:00 - 9:15 Welcome and Opening Remarks Brenda Messick, President 2019-2020
9:15 - 10:15 “Make Finding Your Dream a walk in the Park” Ronda Rich
Ronda Rich is a best-selling author and syndicated columnist, a former award-winning sports writer, with a weekly column which appears in over fifty newspapers. She has appeared on dozens of television shows including The View, Fox and Friends, The Other Half, Fox Sports, CNN as well as in the pages of People, USA Today, Redbook, Cosmopolitan, New York Times, Washington Post, Southern Living and Woman's Own. Ronda excels in the kind of storytelling for which Southerners are renowned: lyrical, entertaining, thought-provoking and often downright funny. As demonstrated in her best-selling books and weekly syndicated column, she dynamically brings her stories to life in front of an audience, holding folks spellbound as she weaves tales of life in general, Southern life in particular and bits and pieces of this and that.
10:30 – 11:00 Break with Vendors
11:15- 12:15 “Beyond the Checklist: Building a Patient Care Culture” Scott Carbonara
Imagine a healthcare facility advertising, “We sterilize our equipment,” or, “We wash our hands between patients.” Not exactly high standards, right? Actually, those are just hygiene level standards, not true differentiators. It’s hard to imagine an organization attracting or retaining business using that marketing approach. In fact, by drawing attention to such low standards, such a campaign would likely hurt instead of help their business. But ironically, many organizations do something similar by touting the words patient care in their brochures or mission statements as if those words do anything to breathe real service and compassion into their organizations. The antidote to becoming just another generic commodity in your community is to make service your key differentiator. This session builds the awareness, alignment, and actions that promote best-in-class customer service in patient care around hiring, training, communicating, measuring, and rewarding results.
12:30- 1:30 Lunch
1:45 – 2:45 Consumerism and Your Patient Adele M Allison
Consumerism is a relationship model that is increasing being seen in healthcare and will impact your reimbursement, public ratings and overall quality scores. Healthcare consumerism is about putting the economic power and decision-making in the hands of the patient. Yet, we hear clinicians voicing frustration with lack of protocol adherence and following advice; and, patients complaining of access barriers, lack of understanding, and one-sided decision-making that fails to consider their needs and circumstances. Through a multi-dimensional approach, the two ends can be connected to produce a healthier community. This informative session will explore engagement, patient etiquette and techniques you can use to strengthen practice rapport with your patients
1:45 – 2:45 “Labor Law and Audit Preparedness” Adam Walters, Attorney Walters Law, P.C.
Health care entities are frequently targeted for Department of Labor (“DOL”) audits. This presentation will educate you on the scope and procedure of a DOL wage and hour audit, as well as best practices for responding to an audit.Topics include:
- What is the scope of a wage and hour audit?
- What are the common reasons for an audit?
What is the procedure of an audit?
- What best practices should a physician practice follow during an audit?
- What steps can a physician practice take to prevent audits?
1:45 – 2:45 “Coaching for Performance Excellence” Scott Carbonara
Healthcare is known for its compliance standards, for good reason: patient care depends upon them! How do you ensure your employees are equipped to ensure compliance? How do you coach employees for performance success? For years, Scott provided one-on-one coaching for leaders, and over time he saw a trend: most leaders hadn’t been taught a simple, practical coaching method that could be applied universally to a variety of people performance issues.
During the workshop, leaders will learn:
- Why people do what they do
- What motivates and discourages people
- How to clarify expectations of others
- How to catch someone doing it right
- Dealing with undesired performance and behaviors
Maximizing desired performance and behavior
3:00- 3:30 Break
3:30 – 4:45 Opioids and Medical Marijuana, Current Regulations and Best Practices
William S. Kanich, MD, JD, Mag Mutual Insurance
- Current state laws regarding dispensing of opioids and marijuana
- What are practices and practitioners getting in trouble for when it comes to prescribing opioids?
- Penalties for not prescribing correctly?
- Documentation pearls to protect your practice
4:50 – 5:00 Distinguished Service Award Sponsored by GMGMA Platinum Business Partner Mag Mutual
5:00 – 5:15 Business Meeting
5:30 – 6:00 New Member/First Time Attendee/ Chapter President Reception
6:30 – 8:00 Dinner and Comedy Club with Comedian Leanne Morgan
Tuesday May 5th 2020
7:30 - 8:30 Breakfast with Vendors
7:30 – 8:30 ACMPE Breakfast
8:30 – 8:45 Welcome and Opening Remarks Brenda Messick, President 2019-2020
8:45 – 10:15 “Knowing the 4 Group Practice Vital Signs (Quality, Satisfaction, Utilization, Cost)”
Adele M Allison
The way you get paid is changing. Less and less are payers paying for and managing healthcare – resource-focused; more and more payers are managing health and paying for member-engagement and aligned processes using your data. Why? Provider consolidation, team-oriented and accountable care delivery, and new payment models are requiring plans to redefine and redesign their role. You have likely already experienced many of these changes under MACRA and the merit-based incentive payment system (MIPS). Join us as we explore the 4 group practice vital signs: Quality, Satisfaction, Utilization and Cost.
10:15 - 11:00 Break with Vendors
11:00 – 12:00 “How to Increase Patient Acquisition through Google” Alex Membrillo, CEO of Cardinal
As the #1 search engine, Google has become the go-to resource for patients seeking medical information, treatment programs, and providers.
47% of Internet users search for information about doctors or other health professionals Plus, 73% of consumers use search engines to research treatments.
However, with search engine optimization (SEO), paid search, local map packs, and more, it is hard to know where to begin. We’ll discuss the pillars of:
- Finding more patients on Google
- Improving the reputation of your providers
- Determining whether you should be posting to social media
The session will include general trends, how-to advice, and advanced level tips to help you take your medical marketing campaigns to the next level.
12:00 - 1:30 Lunch
1:30 -2:30 “The Current and Future State of E/M Coding and the QPP” Steve Adams, InHealth
Professional Services Approved 1.5 AAPC CEUs
Most providers aren’t aware of the significant changes to EM coding and the QPP program that went into effect January of 2019. Furthermore, there are even fewer providers that understand how CMS is moving into a new payment and documentation model for 2021. You should get ready for these changes now whether you are independent or part of a larger organization. During this talk we will discuss the following:
- See what is required now by all payers for level 4 and 5 visits
- Learn what CMS is planning for E/M coding now and 2021
- Understand how Medical Decision Making is calculated for code selection
- Find out how to determine if you are required to report QPP data this year
- Get a jump start on your MACRA/QPP reporting now
2:30 – 3:00 Break with Vendors
3:00 – 4:30 Listserv Live
The session voted #1 by our attendees! A “live” version of GMGMA’s popular online forum, this interactive session is led by YOU.
- Talk with your colleagues about issues you are facing at your practice
- Give and receive valuable input
- Learn from others’ experiences
- This time is yours to present your questions and issues to other healthcare leaders around Georgia!
6:00 - 10:00 Door Prizes, Cocktail Reception with Jazz Saxophonist followed by a Haunted History
Tour in Downtown Savannah!
King or Double $189.00 per night
$19 daily self-parking
You must cancel your reservation 3 days prior to arrival to avoid a one night penalty charge.
Group Rate Cutoff is April 10, 2020
Hotel Reservation Link:
Marriott Savannah Riverfront
100 General McIntosh Blvd
Savannah, GA 31401